Privacy Policy

Last Updated: May 29, 2026

HEXA INFO SOFT ("Company", "we", "our", or "us") operates the Hexa Info Soft WhatsApp CRM Platform ("Service"). This Privacy Policy explains how we collect, use, store, process, and protect information when customers use our platform integrated with WhatsApp Business API services provided by Meta Platforms, Inc.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Company Information

Company Name: HEXA INFO SOFT

Website: www.hexainfosoft.in

Support Email: hardik@hexainfosoft.in

Privacy Contact Email: privacy@hexainfosoft.in

Address: Drive In Road, Ahmedabad, Gujarat, India

2. About the Service

Hexa Info Soft WhatsApp CRM Platform is a SaaS-based CRM and customer communication platform that enables businesses to:

Send and receive WhatsApp messages
Manage customer communications
Automate customer replies
Manage customer contacts
Upload and exchange media/files
Generate reports and analytics
Provide customer support services

The platform interacts with WhatsApp through authorized WhatsApp Business API integrations and related Meta Platform services.

3. Information We Collect

Depending on how our customers use the Service, we may collect and process the following categories of data:

Customer and User Information

Name
Phone number
Email address
Contact metadata
CRM notes and tags
Billing and payment information

WhatsApp Communication Data

WhatsApp messages
Media attachments
Uploaded files and documents
Message delivery and status information

Technical Information

IP address
Browser type
Device information
Access logs and audit records

Profile Information

WhatsApp profile photos
Business profile details

4. How Information Is Collected

Information may be collected through:

Customer manual uploads
Customer-created contact databases
WhatsApp Business API interactions
Customer communications through the platform
User account registration and usage

Our customers are responsible for ensuring they have appropriate legal rights and permissions to process customer information through our platform.

5. How We Use Information

We use information solely for providing and improving the Service for our customers, including:

Message delivery and communication management
CRM operations
Customer support
Analytics and reporting
Fraud prevention and platform security
Notifications and operational alerts
Marketing communications managed by our customers

We do not use customer data for our own advertising or personal purposes.

6. WhatsApp Business API and Meta Compliance

Our platform only accesses and processes WhatsApp data necessary to provide requested functionality.

We comply with:

WhatsApp Business Terms
Meta Platform Terms
Applicable data protection regulations

We do not sell, rent, or misuse WhatsApp user data.

7. Data Sharing and Disclosure

HEXA INFO SOFT does not:

Sell customer data
Share customer data with third parties for marketing
Transfer customer data internationally for unauthorized purposes
Allow unauthorized subcontractor access

Information may only be disclosed:

When required by applicable law
To protect legal rights
To comply with valid governmental requests

8. Data Retention

We retain information only for as long as necessary for operational and legal purposes.

Retention periods may include:

Messages: 90 days
Backups: 90 days
System logs: 180 days
Contacts: As configured by the customer

Customers may request deletion of data at any time.

Upon verified deletion requests or account termination, data will be permanently removed from our systems within a reasonable processing timeframe, subject to legal obligations and backup cycles.

9. User Rights

Subject to applicable laws, users may have the right to:

Request access to their data
Correct inaccurate data
Export data
Request deletion of data
Revoke previously provided consent

Requests can be submitted through:

Customer account administrators
Privacy email: privacy@hexainfosoft.in
Official deletion request page provided by the platform

10. Data Security

We implement commercially reasonable technical and organizational security measures, including:

Encryption at rest
HTTPS/TLS secure transmission
Role-based access control
Authentication and authorization controls
Audit logs
Secure backup procedures

While we strive to protect information, no method of electronic transmission or storage is completely secure.

11. Hosting and Infrastructure

The Service is hosted on secured IIS-based Windows Dedicated Servers managed by HEXA INFO SOFT.

Appropriate safeguards are implemented to protect stored information and prevent unauthorized access.

12. Cookies and Tracking Technologies

Our platform currently does not use:

Advertising cookies
Behavioral tracking cookies
Third-party analytics tracking

Session management technologies may be used strictly for authentication and security purposes.

13. Children's Privacy

The Service is intended for business use only and is not directed toward children under the age of 13 (or applicable minimum age under local law).

We do not knowingly collect personal information from children.

14. International Compliance

HEXA INFO SOFT aims to comply with applicable privacy and data protection laws, including:

General Data Protection Regulation (GDPR)
California Consumer Privacy Act (CCPA)
India Digital Personal Data Protection Act (DPDP Act)
Meta Platform Terms
WhatsApp Business Platform Terms

15. Third-Party Platforms

Our Service integrates with third-party platforms including:

WhatsApp Business API
Meta Platforms services

Use of third-party services may also be governed by their respective privacy policies and terms.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be posted on our website with a revised effective date.

Continued use of the Service after updates constitutes acceptance of the revised policy.

17. Contact Information

For questions, privacy requests, or data deletion inquiries, contact:

HEXA INFO SOFT

Drive In Road, Ahmedabad, Gujarat, India

Email: privacy@hexainfosoft.in

Support: hardik@hexainfosoft.in