Terms of Service

Last Updated: May 29, 2026

Welcome to Hexa Info Soft WhatsApp CRM Platform ("Service"), operated by HEXA INFO SOFT ("Company", "we", "our", or "us").

By accessing or using the Service, you agree to comply with and be bound by these Terms of Service ("Terms"). If you do not agree with these Terms, you must not use the Service.

1. Company Information

Company Name: HEXA INFO SOFT

Website: www.hexainfosoft.in

Support Email: hardik@hexainfosoft.in

Privacy Contact: privacy@hexainfosoft.in

Address: Drive In Road, Ahmedabad, Gujarat, India

2. Description of Service

Hexa Info Soft WhatsApp CRM Platform is a SaaS-based customer communication and CRM solution that enables businesses to:

Send and receive WhatsApp messages
Manage customer communications
Automate responses
Manage customer contacts
Upload and exchange files/media
Generate analytics and reports
Provide customer support operations

The Service integrates with WhatsApp Business API and Meta Platform services.

3. Eligibility

You must be at least 18 years old and legally authorized to represent your business or organization to use the Service.

By using the Service, you represent and warrant that:

You have legal authority to enter into these Terms
You will comply with all applicable laws and regulations
You will comply with Meta and WhatsApp policies

4. User Responsibilities

You agree that you will not:

Use the Service for unlawful, harmful, fraudulent, or abusive activities
Send spam, unauthorized marketing, or misleading communications
Violate privacy or intellectual property rights
Attempt unauthorized access to the platform
Use the Service to distribute malware or malicious content
Violate WhatsApp Business Terms or Meta Platform Terms

Customers are solely responsible for:

Obtaining consent from their end users
Maintaining lawful customer databases
Ensuring message compliance under applicable laws

5. WhatsApp and Meta Platform Compliance

Use of the Service must comply with:

WhatsApp Business Platform Terms
Meta Platform Terms
Applicable communication and privacy laws

HEXA INFO SOFT is not responsible for account restrictions, suspensions, or penalties imposed by Meta or WhatsApp due to customer activities or policy violations.

6. Account Registration and Security

Customers are responsible for:

Maintaining account confidentiality
Protecting login credentials
Restricting unauthorized account access
Promptly notifying us of security incidents

We reserve the right to suspend accounts suspected of unauthorized or unlawful activity.

7. Data and Privacy

Our collection and processing of information are governed by our Privacy Policy.

By using the Service, you acknowledge and agree that:

You own or control the data you upload
You have permission to process customer data
You authorize us to process data solely for providing the Service

We do not sell customer data.

8. Subscription and Payments

Certain features of the Service may require paid subscriptions.

Customers agree to:

Pay applicable fees
Provide accurate billing information
Maintain valid payment methods

Failure to pay fees may result in suspension or termination of access.

All fees are non-refundable unless otherwise agreed in writing.

9. Service Availability

We strive to maintain reliable platform availability but do not guarantee uninterrupted or error-free operation.

We may:

Perform maintenance
Modify features
Update services
Temporarily suspend access for operational or security reasons

10. Intellectual Property

All platform software, branding, designs, and related materials are the property of HEXA INFO SOFT unless otherwise stated.

Customers retain ownership of their uploaded data and customer content.

You may not:

Copy or reverse engineer the platform
Resell the Service without authorization
Use our trademarks without permission

11. Data Retention and Deletion

Data retention periods may include:

Messages: 90 days
Backups: 90 days
Logs: 180 days

Customers may request deletion of their data through official support or privacy channels.

Following verified deletion requests or account termination, data will be removed within reasonable operational timelines subject to backup and legal requirements.

12. Limitation of Liability

To the maximum extent permitted by law, HEXA INFO SOFT shall not be liable for:

Indirect or consequential damages
Business interruption
Data loss
Revenue loss
Third-party platform actions
WhatsApp or Meta service interruptions

Our total liability shall not exceed the amount paid by the customer for the Service during the preceding 12 months.

13. Indemnification

You agree to indemnify and hold harmless HEXA INFO SOFT, its employees, and affiliates from claims, damages, liabilities, and expenses arising from:

Your use of the Service
Violation of these Terms
Violation of applicable laws
Unauthorized communications or messaging activities

14. Termination

We reserve the right to suspend or terminate access to the Service if:

These Terms are violated
Illegal activity is detected
Required by law or Meta platform enforcement

Customers may discontinue use of the Service at any time.

15. Third-Party Services

The Service may integrate with third-party platforms including:

WhatsApp Business API
Meta Platforms services

We are not responsible for third-party platform availability, policies, or actions.

16. Governing Law

These Terms shall be governed by and interpreted under the laws of India.

Any disputes shall be subject to the jurisdiction of courts located in Ahmedabad, Gujarat, India.

17. Changes to Terms

We may update these Terms from time to time.

Updated versions will be posted on our website with a revised effective date.

Continued use of the Service constitutes acceptance of the updated Terms.

18. Contact Information

For support or legal inquiries, contact:

HEXA INFO SOFT

Drive In Road, Ahmedabad, Gujarat, India

Support Email: hardik@hexainfosoft.in

Privacy Email: privacy@hexainfosoft.in